Return & Refund Policy

Last Updated: October 5, 2026
At Greenora, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and process for returning eligible products and receiving a refund.

Return Eligibility

We accept returns for both defective and non-defective items, provided the return request is submitted within:

30 days of delivery

To be eligible for a return, the item must be in its original condition, unused, and returned with its original packaging and any included accessories or materials.

Return Request

Before sending any item back, customers must contact us at support@Greenora.shop to request return approval.

Please do not send a return without receiving approval from our customer support team. Unauthorized returns may not be accepted.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible.

To help us review the issue, we may request clear photos of the item and its packaging along with your order details.

Non-Defective Returns

Eligible non-defective items may also be returned within 30 days of delivery, provided they meet our return conditions and are in their original condition and packaging.

Return Shipping

Return shipping responsibility may depend on the reason for the return.

If an item is defective, damaged, or incorrect due to an error on our part, we may provide appropriate assistance regarding return shipping.

For other eligible returns, the customer may be responsible for the return shipping cost.

No Exchanges

We do not offer direct product exchanges.

If you would like a different product, you must first return the eligible item and wait for your refund. Once the refund has been issued, you may place a new order for the product you want.

Refund Process

Once your returned item is received and reviewed, we will determine whether it meets the return requirements.

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are generally processed within:

10 business days after the returned item has been received and approved.

The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Restocking Fee

Restocking Fee: $0.00

Greenora does not charge a restocking fee for eligible returns.

Non-Eligible Returns

A return may not be accepted if:

  • The return request is submitted more than 30 days after delivery.

  • The item has been used, altered, or intentionally damaged.

  • The item has been damaged due to misuse or improper handling.

  • The item has been modified without authorization.

  • The item is not returned in the required original condition or packaging.

  • The return was sent without prior approval.

  • The item does not meet the applicable return requirements.

Business Information

Business Name: Greenora
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST -5:00)
Business Email: support@Greenora.shop
Business Address: 3225 E Camelback Rd, Phoenix Arizona 85018, United States