Shipping policy
Last Updated: October 5, 2026
At Greenora, we are committed to providing a reliable and convenient shipping experience for every order. This Shipping Policy explains our handling times, transit times, delivery estimates, shipping carriers, and other important shipping information.
Free Shipping
Greenora offers free standard shipping on eligible orders.
Handling Time
Orders are typically processed and prepared for shipment within:
3–4 business days
Handling time begins after your order has been successfully placed and payment has been authorized.
Transit Time
After your order has been shipped, the estimated transit time is:
5–8 business days
Transit time begins once the package has been handed over to the shipping carrier.
Total Estimated Delivery Time
The total estimated delivery time, including handling and transit, is:
8–12 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances beyond our control.
Shipping Carriers
Depending on the destination and order, we may use the following shipping carriers:
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USPS
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UPS
Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Tracking updates may take some time to appear after the carrier receives the package.
Delivery Delays
While we work to provide timely delivery, delays may occasionally occur due to weather conditions, holidays, carrier issues, customs procedures, incorrect address information, or other circumstances outside our control.
If your order appears to be delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
Lost or Damaged Packages
If your package appears to be lost, damaged, or incorrectly delivered, please contact us as soon as possible with your order details.
We will work with the appropriate shipping carrier to help resolve the issue.
Business Information
Business Name: Greenora
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST -5:00)
Business Email: support@Greenora.shop
Business Address: 3225 E Camelback Rd, Phoenix Arizona 85018, United States